LenoX Player Viper 1.0 Only
#1 Make Sure Your Not On Kids Mode
If your in kids mode you will seem like your missing all your channels
because your actually in all kids mode click on your profile to change to
normal mode,and your channels will return to normal.
(CHILD LOCK PIN IS 0000)
#2 Cannot Login In?
Please make sure your running the current version of the LenoX Player
8.0.51 is latest version. Uninstalling and reinstalling the LenoX Player
usually fixes many login issues make sure you clear all data before uninstalling it
to make sure you get a fresh install.then log back in.
#3 Error Messages at login screen?
Error messages do happen occasionally but rarely if you have uninstalled the player
and still getting an error message contact us,and we will check your info and help fix
this issue for you once its fixed its fine and the player will work as it should.
#4 How do i access the Quad Screens?
You simply click up on your remote while a channel is playing,and you will see all the options
on the top of your screen.this is where you will find add favorites,support to report a channel,
and your quad screen options.( simply put a heart in the heart to favorite a channel then
when you visit the home screen again you will see all your favorites have been added.
If for some reason you are still experiencing issues?
Contact our support we are always here to help you get up and running fast!
email us,use Telegram chat group,website chat at the bottom of our homepage
our team will give you expert help,and get you up and running quickly.
We do not own the players we do offer tech support
We are a subscription service period! we do not own the content or the players
the lenox player is mainly made for android devices,and until just recently was
re-introduced for ipads,iphones although we will not guarantee how the service
will work on those devices.We recommend using firesticks,Nvidia Shield,or Android TV Boxes that are compatible with the Lenox player.
Where do i get the player to access your service?
You can get the LenoX Player from google playstore for android phones or for Android
TV Boxes that are google store capable.Iphones Or Ipads get it from your devices appstore.Fire devices see the video and use your downloader app to install it.
Firestick Easy Video: https://www.youtube.com/watch?v=WXJKt1PJpF8&t=92s
I am responsible for setting up my own equipment?
Yes you are soley responsible for setting up your equipment we are a subscription service
but our team will make every effort to assist you or anyone trying to help you get setup.
it is a good idea to familiarize yourself with how to install,unistall,clear data,clear cache,
on your apps on your device we know many are new,and our team understands this and
will try to assist in a professional,friendly manner to make your experience a pleasurable one! so we expect the same kindness,and patience we show our customers.
I need to talk to someone now?
Yes you can join our telegram group to have access to live support
please read our group rules.telegram app is available for cellphones
from google play or for windows its a free app click the link below
to join groupchat
- GO TO OUR Telegram Group If You Need Assistance:
I NEED SOME HELP KNOW
You may find this video very useful he has covered many areas of the lenoX
Player https://www.youtube.com/watch?v=ObmapN6tkJI&t=2s
- GO TO OUR Telegram Group If You Need Assistance:
Firestick Troubleshooting
Basic Maintenance
NETWORK: Unplug all devices that connect to your network.
Unplug your router,and modem,wait 5 mins to allow your network
to flush the sysytem and re aquire new IP Connections.RETEST
#2 (CLEARING THE CACHE)
Go into firestick settings/Android find applications,and find manage
installed apps click on LenoX Player,and clear the cache if your having login
trouble click clear data too and log back in make sure you have your logins
written down.
#3 Still Having Issues Unistall LenoX Player and reinstall it.
(CONTACT SUPPORT TEAM FOR ASSISTANCE IF YOU STILL NEED ASSISSTANCE)
